Hello, creative spirits and cosplay enthusiasts! We know you have questions about bringing your favorite characters to life, and we’re here to help! Below you’ll find answers to our most frequently asked questions about products, shipping, payments, and more.
🛍️ Product Questions
What types of products do you offer?
We specialize in everything you need for the perfect transformation! Our collections include:
- Complete costumes and cosplay outfits
- High-quality wigs in all styles and colors
- Beards, facial hair, and special effects makeup
- Face & body paint, glitter, and professional brushes
- Accessories for characters from anime, movies, festivals, and more!
Are your costumes and wigs high quality?
Absolutely! We’re cosplay enthusiasts too, so we understand the importance of quality. Each item is carefully selected to ensure it meets our standards for durability, appearance, and authenticity. Our team tests products to make sure they’ll help you create the perfect character transformation.
Do you offer costume bundles?
Yes! We have specially curated bundles that combine costumes with matching accessories, wigs, and makeup – often at a discounted price. These are perfect for creating a complete character look without the hassle of piecing everything together separately.
🚚 Shipping & Delivery
How long does shipping take?
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
- Free Shipping: 15-25 days after dispatch via EMS (available on orders over $50)
Do you ship worldwide?
We ship globally to bring the fun to cosplayers everywhere! However, we currently cannot deliver to some Asian regions and remote areas. If you’re unsure about your location, feel free to contact us before ordering.
I have a cosplay event coming up – when should I order?
We recommend ordering at least 3-4 weeks in advance of your event. This gives us time to carefully prepare your order and ensures you’ll have plenty of time for any adjustments or practice sessions before the big day!
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey from our warehouse in Kansas City to your doorstep!
💳 Payments & Accounts
What payment methods do you accept?
To make your shopping experience smooth and secure, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your financial details are safe with us, so you can focus on the fun part – creating amazing cosplays!
Do I need to create an account to shop?
While you can checkout as a guest, creating an account lets you track orders, save favorite items, and get updates on new products and special offers tailored to your cosplay interests.
🔄 Returns & Exchanges
What is your return policy?
We want you to be completely thrilled with your transformation! If something isn’t right, we offer a 15-day return policy from the date you receive your items. Your satisfaction is our priority!
How do I return an item?
Simply contact our friendly customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process and help make everything right.
Are all items eligible for return?
Most items in their original condition can be returned. For hygiene reasons, some makeup and wearable items may have restrictions. Please contact us with specific questions about returns.
🎨 Product Care & Tips
How should I care for my wig?
To keep your wigs looking fabulous:
- Store on a wig stand or mannequin head
- Use wig-specific brushes and products
- Avoid high heat when styling
- Gently detangle starting from the ends
What’s the best way to apply face paint?
For the smoothest application:
- Start with clean, moisturized skin
- Use our professional brushes and sponges
- Apply in thin, even layers
- Set with translucent powder for longer wear
Still Have Questions?
Our friendly team of cosplay enthusiasts is here to help!
Email: [email protected]
Address: 3414 Tree Frog Lane, Kansas City, US 64119
We’re honored to be part of your creative journey and can’t wait to see the amazing characters you bring to life!
Ready to start your transformation adventure? Explore our collections today and let the magic begin!