Shipping Policy

Shipping Information

At Fun Place Cosplay, we understand that getting your costumes and accessories on time is crucial for your cosplay adventures. That’s why we’ve created shipping options to suit your needs!

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.

Shipping Methods & Timeframes

International Shipping

We ship worldwide! However, we currently cannot deliver to some Asian countries and remote regions. International customers are responsible for any customs fees or import taxes.

Returns & Exchanges Policy

We want your cosplay experience to be magical! If something isn’t quite right, here’s how our returns and exchanges work:

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with:

• Your order number
• Items you wish to return/exchange
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Wait for Authorization

Our friendly support team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package your items in their original condition and include:

• All original tags and packaging
• The original invoice or packing slip
• Your Return Authorization Number clearly visible on the outside of the package

Ship to our warehouse address:

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically 3-5 business days after delivery to our warehouse):

• Refunds: Processed within 5-7 business days to your original payment method
• Exchanges: Shipped via your preferred method within 1-2 business days

Non-Returnable Items

To ensure the safety and quality of our products for all cosplayers, the following items cannot be returned or exchanged for hygiene reasons:

• Face & Body Paint (opened or used containers)
• Hair Colour Spray (opened or used cans)
• Blood effects products (opened packages)
• Brushes & Sponges (used applicators)
• Glitter (opened containers)
• Any items that have been worn, washed, or altered from their original condition

If you receive any of these items damaged or defective, please contact us immediately at [email protected] with photos of the issue, and we’ll be happy to help!

Refund Timeline & Methods

We know you’re excited to get your funds back for your next cosplay adventure! Here’s what to expect:

Refund Processing Timeline

• Step 1: We receive your return at our warehouse (3-5 business days after you ship)
• Step 2: Inspection and processing (1-2 business days)
• Step 3: Refund initiated to your original payment method (5-7 business days)
• Step 4: Funds appear in your account (depends on your bank/PayPal – typically 3-10 additional business days)

Total Time: Approximately 2-3 weeks from when you ship your return

Refund Methods

• Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your original card
• PayPal: Refunded to your PayPal account

International Returns

For our global cosplay family:

• International customers are responsible for return shipping costs and any customs fees
• Refunds will be issued in USD to your original payment method
• Exchange items will be shipped via your original shipping method (Standard or Free Shipping)